Booking and Cancellation Policy

Booking online

You can book some of our treatments online. When you book, you pay the full treatment fee by card, Apple Pay or Google Pay. There is nothing more to pay at your appointment unless you agree to extra treatment or products on the day.

Payments are processed securely by Stripe. We never see or store your full card details.

Changing or cancelling your appointment

To cancel or move your appointment, please call us on 01303 893264 or email info@earlsgatepodiatry.co.uk.

• 48 hours or more before your appointment: we refund your fee in full, or move your booking to a new appointment.
• Less than 48 hours before, or if you don't attend: we keep the full fee. This covers the time we set aside for you, which we can rarely fill at short notice.

Refunds go back to the card you paid with. They usually reach your account within 5 to 10 working days.

If we need to cancel

If we have to cancel or move your appointment, for example because of illness, we will contact you as soon as we can. You can choose a full refund or move your booking to a new appointment.

If you are running late

Please call us if you are running late. We will do what we can, but we may need to shorten your treatment so that the next patient is not kept waiting. The full fee is still due.

Exceptional circumstances

If you miss an appointment because of an emergency, please contact us. We will consider refunding your fee or moving your booking.

Your rights

This policy does not affect your statutory rights. If you have a question or complaint about a payment, please contact us first and we will put it right where we can.